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| Ordering
is Easy |
From
this Web site:
You can place a credit card order online. It's safe, it's
fast and it's easy. Find a product, add it to your shopping cart,
then check out.
By Phone:
Call 32.53.848680 We're open Monday to Friday, 09:00am—17.30
GMT time. Before you call, print out the order form, and have
your credit card number and expiration date handy (we accept
VISA, MasterCard and American Express).
By Mail:
Mail orders may be placed with a credit card. Sorry, no cash,
purchase orders, or C.O.D. Simply complete the order
form and mail to: Sequoia Ents., Daal 32B, 9450 DEnderhoutem,
Belgium Please include your daytime and evening phone
numbers in case we have questions. Print an order form here. By
Fax: You may also fax your credit card order to us at 11.32.53
848661, 24 hours a day, 7 days a week. Please print out
the order
form, SIGN it where indicated, and enter your card number
and expiration date. |
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| Delivery
Options |
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FedEx
:
FedEx is an express courrier service It is fast (US destinations :
3 days / Asian and Australian destinations : within five days)
and inexpensive. As we realize that shipping costs increase the
charge for our customers, we absorb part of the shipping costs
ourselves. Shipments can be tracked on www.fedex.com |
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| Questions
or Problems |
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| We
are always eager to answer your questions. We can provide
further information about our products and services, give the
status of your order, check product availability, or assist with
any problems. Simply e-mail to verschueren@belgian-lace.com |
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| Our
Guarantee to You |
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| We
stand by the quality and workmanship of the products we offer.
If you are not fully satisfied with any item for any reason,
simply return it (as indicated below) for a prompt replacement,
credit, or refund of the purchase price. No questions asked.
Shipping costs are not refunded. |
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| Returns |
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| In
case you are not satisfied with the product, you can return it
within one week after receipt for a full refund. No questions
asked. One exception : dyed wedding veils cannot be returned. Shipments are not
refunded. |
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| Gift
Orders |
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| If
you prefer, we will send your gift order directly to the
recipient. A gift message can be included at no charge. Simply
let us know and we'll print it on the packing slip. You will
receive a shipping confirmation for items sent to an address
other than your own. Web site orders to multiple recipients
should be placed as separate orders. |
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| Sales
Tax |
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| All
our quoted prices are net prices. That means that they do not
include taxes and shipping. Shipping charges are calculated by
the shopping cart. Tax will only be added if you are a citizen of one of
the countries that belong to the European Community. In that
case, the tax (V.A.T.) to be added is 21 %. If you are a non-EU
resident, you do not pay any tax whatsoever. |
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| Prices
& Changes |
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| Prices
on this Web site and in our print catalog are guaranteed through
December 30, 2005. All typographic, photographic and descriptive
errors are subject to correction. |